Service Now
UX Research & Designer • July 2021 – Dec 2021
- Created multiple studies using UserTesting.com to improve the user experience of the servicenow.com site. Studies comprised of:
‍◦ Looking at completion rates of static vs interactive forms
‍◦ Exploring the involvement of a C Suite in the buyer’s journey process
‍◦ Determining the relevance of solutions vs products in marketing approaches to C Suite buyers - Leveraged findings from these studies to redesign the servicenow.com site, creating both interactive prototypes & hi-fidelity mock ups at multiple breakpoints using Figma and Illustrator
- Helped create a responsive design system, used in the redesign of the servicenow.com site
Genentech
UX Designer • July 2020 – Mar 2021
- Lead designer in charge of improving usability and increasing user base for a scientific data repository central to genetic research
- Improved the user experience and user interface for an annotation tool used to filter through thousands of scientific documents
- Brainstormed and designed a new website to showcase all of the tools and services offered by my department
- Created multiple logos and other graphics for the department using Illustrator and Figma
Northeastern UTSAV
Media Specialist • Mar 2019 – Mar 2020
- Designed all the promotional material such as Facebook headers, club cards, Instagram posts and program booklets
- Managed the organization’s social media accounts, website and a monthly newsletter through MailChimp
- Interacted and communicated with vendors such as multiple restaurant and Emulsion Print house
PocketPicks
Lead Product Designer • Jan 2016 - July 2020
- Beta tested the alpha and beta versions of the iOS application
- Lead the complete redesign of the iOS app for version two
View Inc
UX Design Intern • Aug 2019 - Sept 2019
- Redesigned the iOS app, enhancing usability and added new features
- Collated market research data, created personas, made wireframes and animated a final working application utilizing Sketch, Figma and Principle
Platform 9
Customer Success Intern • Jun 2017 – Aug 2017
- Part of the Customer Success Team, collating weekly sales adoption metrics (customer churn rates, sales growth, retention)
- Helped build a plan on customer follow ups by analyzing metrics and presented findings at weekly team meetings
- Enhanced the company website, making it more user friendly and easier to navigate
Silicon Valley Education Foundation
Projects Intern • Jun 2017- Aug 2017
- Trained teachers to leverage collaborative technologies (WebEx, Zoom) for remote instruction in the classroom
- Piloted and beta tested the LRNG.org program website, inspiring low-income kids to pursue a higher education
- Designed Power Point Presentations for an executive who gave talks on STEM at low income schools
Pleasanton Senior Center
Head of Teaching Seniors Technology Program • Oct 2016 – Jun 2018
- Taught senior citizens weekly on how to use technology– smart phones, computers, and tablets
- Conducted monthly seminars, covering the use of a variety of applications
